The Legal Practice Board of Western Australia is the statutory body responsible for regulating legal practitioners across the state. Every lawyer in WA renews their practising certificate through the Board each year, and the Board’s systems carry the regulatory weight that comes with that responsibility: trust account oversight, professional indemnity insurance, conduct matters, conditions on certificates, CPD compliance, and the public register of admitted practitioners.
3DN’s relationship with the Board has run for many years and across several waves of work. It started with a Kentico and iMIS integrated website that gave staff a manageable content platform and the public a real-time search of admitted practitioners. From there it deepened into the Practitioner Service Hub, the member-facing portal that brings renewal, CPD management, profile changes, trust account matters, PII declarations, and notifications into a single place a practitioner can navigate without help. ProcessMaker now runs the workflow logic behind the renewal and other complex member-initiated actions, and Howler handles the messaging out to practitioners across email and SMS. Power BI gives the Board’s management visibility on the operational health of the systems in real time.
The Law Institute of Victoria is recognised by businesses, government, and the general public as the leader of the legal profession in Victoria. Membership is voluntary, which makes engagement and renewal genuinely commercial questions: members choose, every year, whether the LIV is worth paying for. The Institute also runs a councillor election structure that depends on the active participation of its members, with all the governance weight that voting carries inside a peak professional body.
The Australian Dental Association is the peak national body for the dental profession in Australia, with members across every state and territory and every regulatory jurisdiction that comes with them. The organisation runs alongside a professional that holds significant CPD, registration, and practice-management obligations, which means ADA members come to the Association expecting a level of digital service that matches the rest of their professional life.
Our work with ADA has been long-running and broad. The Kentico content platform, with comprehensive real-time integration to iMIS, sits underneath multiple member-facing experiences: the main association website, the CPD Self-Management Portal where members track their attainment automatically against the rules of the scheme, and the ADA Congress microsites that handle programs of 200-plus sessions across multiple streams and audience groups. The 2017 ADA Congress site was built in five weeks and delivered a 20% lift in attendance over the previous Congress; the 2019 site reused that template with no technical intervention from us. The CPD portal demonstrates what automated attainment recording does to member-perceived value, and the integrated website demonstrates what years of stable, real-time AMS integration can support.
The Committee for Economic Development of Australia is a member-based organisation that conducts independent research on the economic management and growth of Australia. CEDA’s members are senior leaders across business, government, and the not-for-profit sector, which makes the standard for member experience high. Anything ordinary, in tone or in mechanics, lands flat with this audience.
Our work with CEDA centred on the move to a new website built on Kentico with real-time integration to iMIS. Driving the move was a body of business-process automation: 77 automatic micro-systems, covering everything from thank-you emails for membership renewals through to internal notifications when specific changes occurred on the website. The challenge was magnitude, the number of automations and the complexity of the rules under which they did and didn’t run. A custom scheduling service combined with our Howler messaging product allowed personalised, AMS-aware messages to reach the right member at the right point in their cycle, with the team designing the architecture rather than producing the volume.
The Australian Institute of Superannuation Trustees was the national peak body for the profit-to-member superannuation sector. AIST’s members were trustee directors and fund executives, an audience whose CPD obligations are real and whose appetite for poorly delivered training is non-existent. Education and member development sat at the centre of the value proposition.
Our work with AIST began with the launch of their Kentico site in late 2019, which lifted registrations and member engagement immediately. The bigger test came in 2020, when the Institute’s traditional face-to-face learning model had to move online inside weeks. We built CPDforSuper, a content-driven CPD library presented in a streaming-style layout, with member and non-member pricing, bundle offers like three webinars for the price of two, real-time CPD recording back into iMIS, and integration to the LMS for live webinars. The platform launched while every staff member and every consultant on the project was working from home in lockdown, which is the most honest stress test of whether a CPD platform actually runs itself.
AIM WA is Australia’s premier professional association for managers and leaders, offering membership, networking, and a broad suite of training and qualification options. The organisation’s continuous training calendar means that, unlike associations whose event year peaks once or twice, AIM WA’s website and AMS are running registrations and payments every working day. The cost of friction is paid every day, and so is the value of removing it.
Our work with AIM WA delivered a website with real-time integration into the underlying iMIS AMS, covering event calendars, event pricing, booker registration, invoice payment, and contact management. The previous attempts at integration by other firms had left a trail of data quality issues; the real-time approach not only fixed those but lifted online registrations sharply because the data was right at the point of capture. Staff time on phone registrations and downstream data cleanup dropped, freeing the team to spend more time adding value for members. AIM WA’s CFO described the project as a team effort and named deep AMS expertise as the critical factor in choosing a system integrator.
The Royal College of Pathologists of Australasia is the leading organisation representing pathologists and senior scientists across Australia and New Zealand. The College’s annual Pathology Update conference is one of the most operationally complex events in the association calendar: many concurrent streams, dependency rules between optional registration items, member and non-member pricing, and a member base whose attendance is bound up with their CPD obligations.
Our work with RCPA delivered deep integration between Kentico and iMIS, allowing College staff to build registration options and dependencies themselves rather than relying on an external vendor for each year’s variations. The result is a member-facing flow where the right items appear together at the right price, dependencies are enforced automatically (a Whole Event ticket includes dinner; a Day 1 Only ticket makes it optional for a fee), and the College now runs Pathology Update without external development support. The College’s IT Manager described the site, at the time of build, as the largest and most complex Kentico site we’d tackled, and noted that despite the scope it was delivered with very few problems.
The Royal Australian College of General Practitioners is the peak body for general practice in Australia, representing GPs, general practice registrars, and medical students. The College’s mission spans education, training, research, assessment of doctors’ skills and knowledge, ongoing professional development, resources and guidelines, and the standards general practices use to deliver high-quality healthcare. The internal team is large, the member base is large, and change moves fast.
Our work with RACGP began with the Compass Web Services, the integration toolkit that gave the College’s own development team direct, real-time access to iMIS member data. When the College then moved its website to Kentico, we extended the integration into Kentico’s own platform, supporting both Kentico and the previous Umbraco stack concurrently for a clean migration. The College’s development team came up to speed on the iMIS integration with three days of support over the life of the project. The strategic outcome has been the College’s ability to scale online services across a large internal team without bottlenecking on AMS access; the daily outcome has been a member-facing website that stays current with the pace of the College’s work.
The Queensland Law Society is the peak body for the legal profession in Queensland. Like all peak bodies in regulated professions, QLS carries dual obligations: serving members and supporting the regulatory and public-facing functions that come with the role. That mix shapes how the website needs to behave: it has to be easy for staff to maintain, robust enough for government metadata requirements, and reliable enough to be the default channel for both member self-service and public information about the profession.
