Legal Practice Board of Western Australia

The Legal Practice Board of Western Australia is the statutory body responsible for regulating legal practitioners across the state. Every lawyer in WA renews their practising certificate through the Board each year, and the Board’s systems carry the regulatory weight that comes with that responsibility: trust account oversight, professional indemnity insurance, conduct matters, conditions on certificates, CPD compliance, and the public register of admitted practitioners.

3DN’s relationship with the Board has run for many years and across several waves of work. It started with a Kentico and iMIS integrated website that gave staff a manageable content platform and the public a real-time search of admitted practitioners. From there it deepened into the Practitioner Service Hub, the member-facing portal that brings renewal, CPD management, profile changes, trust account matters, PII declarations, and notifications into a single place a practitioner can navigate without help. ProcessMaker now runs the workflow logic behind the renewal and other complex member-initiated actions, and Howler handles the messaging out to practitioners across email and SMS. Power BI gives the Board’s management visibility on the operational health of the systems in real time.

Among the clients we publish about, LPBWA is the deepest implementation of the integrated, process-driven, member-self-service model. It’s the clearest proof that the too-hard-basket problems of regulator-grade renewal, CPD across complex condition sets, and defensible member-initiated action can be solved by association-scale teams when the design is right.