Law Institute of Victoria

The Law Institute of Victoria is recognised by businesses, government, and the general public as the leader of the legal profession in Victoria. Membership is voluntary, which makes engagement and renewal genuinely commercial questions: members choose, every year, whether the LIV is worth paying for. The Institute also runs a councillor election structure that depends on the active participation of its members, with all the governance weight that voting carries inside a peak professional body.

Our work with LIV has centred on the patterns where friction and member democracy meet. The 1-Click capability arrived first for membership renewals, removing the login wall between a personalised renewal email and a completed transaction. The same pattern was then extended to support councillor voting, which needed to confirm eligibility and prevent duplicate votes while keeping the ballot itself anonymous. The work shows what’s possible when the engineering solves the awkward governance problem rather than working around it.

LIV’s place in the 3DN body of work is as the proof that frictionless authentication isn’t only about commercial conversion. It’s also about defensible, high-participation member democracy.