Results as a Service for Associations
We fix the process.
Process before technology./Results before projects.
We connect the systems you already own, repair the data underneath, and automate the repeatable work, so your team spends its week on members, not on re-keying forms.
The work underneath the member experience
Six things we do well, drawn from fifty years in the association sector. Each one removes a manual job your team should not be doing by hand.
Systems integration
We integrate systems. We know your AMS. We understand your finance system. We build LMS integrations. We connect payments. We wire up websites. We map the data between them.
Data repair and reconciliation
We clean member data. We match records. We reconcile payments. We know iMIS data. We understand your chart of accounts. We hunt down duplicates. We fix what drifted apart.
Process automation
We automate renewals. We know reminders. We understand approvals. We handle authentication. We do single sign-on. We run the weekly reconciliation. We remove the manual steps.
Member portals and self-service
We build member portals. We know self-service. We do event registration. We understand the member journey. We handle logins. We surface documents. We open the front door.
Reporting and board insight
We build board packs. We know the numbers. We understand retention. We report on revenue. We track membership. We surface the trends. We answer the board.
Practical AI
We apply practical AI. We surface patterns. We know your knowledge base. We answer staff questions. We understand your content. We automate the routine. We keep a human in the loop.
We work in your stack, not around it
We meet the platforms you have already invested in. No rip and replace as an opening move.
Platforms we work in
The systems associations already run on.
Products we build
What we put in front of members and staff.
Methods we apply
How we get there, in order.
Associations are the only thing we do
Small teams, a careful board, a tight budget and members who expect more every year. 3DN has been accelerating associations since 2010.
Fluent in your world, not just your software
We know members. We understand education. We know CPD. We get events. We know conferences. We understand renewals. We get committees. We know accreditation. We understand non-dues revenue. We get awards nights. We know chapters and branches. We understand the board.
Professional bodies
Membership, CPD and accreditation for a profession that expects to be recognised.
Peak industry groups
Advocacy and member services for an industry, where non-dues revenue matters.
Regulators
Registers, compliance and defensible records that have to stand up to scrutiny.
Learned societies
Journals, events and a community of practice held together by a very small team.
Trusted by associations across the sector
The numbers our work is judged on
Not projects delivered. Hours given back, revenue recovered and questions answered before the board has to ask twice.
Less manual renewal chasing
Automated reminders and online payment take the office out of the renewal loop, so staff no longer chase cheques member by member.
to an afternoon
To produce the membership report
Reporting that used to take two weeks of pulling spreadsheets together now runs from one connected source in a single sitting.
More renewals completed online
A clear self-service front door lifts the share of members who renew without staff involvement, and keeps more of them from going quiet.
Office calls avoided each month
When members can update details and find documents themselves, roughly two hundred how-do-I calls a month simply stop coming in.
board pack
Built from live data, not memory
The board pack assembles itself from current numbers, so the night before a meeting is no longer a scramble across four systems.
re-keying
One record, entered once
With the website, AMS and finance connected, a member detail typed once appears everywhere it is needed, and stops drifting out of sync.
If any of these sound like your week, we should talk
These are the ones we hear most. Each one is a process problem wearing a technology costume.
Your systems don't talk to each other.
One member, multiple names and addresses in multiple systems. What could go wrong?Renewals depend on someone remembering to chase them.
Revenue waits for no person... except Narelle, who does membership.Your best people spend their week re-keying PDF forms.
You hired them for judgement and member relationships, not for data entry.The board asks a simple question and the answer takes a week.
The data exists. It just lives in four systems that were never introduced to each other.Members go quiet and nobody notices until they leave.
By the time the report runs, the lapse is already three months old.Your website is a brochure your members cannot log into.
Every 'can you update my details' email is a process you have not built yet.Tell us what is holding your team back.
No slide deck, no discovery invoice. A straight conversation about the work underneath, and whether we are the right people to fix it.