The exit.
An interview with Gary Ashworth-Phillips, CEO of the Federation of Australian Knowledge Enterprises (FAKE). Gary walks through the contingency plan for Narelle leaving. There are two options. One is harder than the other.
Stop running on Narelle. See how →
If Narelle did leave — what’s the plan?
Okay so. We’d need to document everything she knows. Which would take… a while. We’d need someone who understands the membership system AND the spreadsheet AND the workarounds AND the history of why the workarounds exist.
Or.
We’d need to make sure none of that knowledge lived in one person in the first place.
One of those is harder than the other.