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The Narelle Series

The invoice.

Gary Ashworth-Phillips
13 Mar 2026
0:32

An interview with Gary Ashworth-Phillips, CEO of the Federation of Australian Knowledge Enterprises (FAKE). Membership renewals involve a system export, a spreadsheet cross-reference, manual additions, manual removals, and Narelle.

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Membership renewals. How do we handle those.

Narelle runs the renewals in March. She exports the list, checks it against her spreadsheet, removes anyone who shouldn’t get one, adds anyone the system missed, and sends them out.

We asked if the system could just do that.

It can’t.

Narelle can.