Member enquiries.
An interview with Gary Ashworth-Phillips, CEO of the Federation of Australian Knowledge Enterprises (FAKE). A member calls with a question about their account. There’s a process for that. Sort of.
Stop running on Narelle. See how →
What happens when a member calls with a question about their account?
We put them through to Narelle.
We used to have a process for when Narelle wasn’t available.
We don’t use that process anymore.