An interview with Gary Ashworth-Phillips, CEO of the Federation of Australian Knowledge Enterprises (FAKE). Gary is asked whether Narelle uses the membership system. The answer is more complicated than it should be.
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Transcript:
Does Narelle use the membership system? Does Narelle use the membership system.
Narelle has access to the membership system. She was on the implementation committee. She named several of the fields.
An interview with Gary Ashworth-Phillips, CEO of the Federation of Australian Knowledge Enterprises (FAKE). Are we running on Narelle or on our systems? Gary tries to answer both ways. He can’t.
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Transcript:
Are we running on Narelle or on our systems? Honestly?
…Both.
Narelle.
An interview with Gary Ashworth-Phillips, CEO of the Federation of Australian Knowledge Enterprises (FAKE). The $400,000 membership system is working really well. Narelle’s spreadsheet is working better.
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Transcript:
How’s the new membership system going? The $400,000 one?
Really well. The implementation was eighteen months. We had a steering committee. We flew someone in from the vendor.
Narelle reviewed the member data after the migration. She found twenty-three errors.
An interview with Gary Ashworth-Phillips, CEO of the Federation of Australian Knowledge Enterprises (FAKE). Three vendors have demonstrated their systems. Narelle asked one question. They’re still looking into it.
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Transcript:
Are we considering a new membership system?
We’ve had three demonstrations. The vendors are very impressive. Very professional.
Narelle sat in on the last one. She asked a question about how it handles lapsed members who rejoin under a different category with a pro-rata adjustment.
An interview with Gary Ashworth-Phillips, CEO of the Federation of Australian Knowledge Enterprises (FAKE). Gary is asked whether anyone else has Narelle’s login credentials. The shortest episode in the series.
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Transcript:
Does anyone else have Narelle’s login?
That’s an interesting question.
Yes.
An interview with Gary Ashworth-Phillips, CEO of the Federation of Australian Knowledge Enterprises (FAKE). Gary is asked what the membership system costs annually. The licence fee is just the beginning.
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Transcript:
What does the membership system actually cost us annually?
The licence is about $40,000 a year.
Plus implementation. Which was $180,000.
Plus Narelle’s salary, which is… relevant.
Because without Narelle the system doesn’t really work.
An interview with Gary Ashworth-Phillips, CEO of the Federation of Australian Knowledge Enterprises (FAKE). Every two years they evaluate new systems. Every two years they table it. Four times and counting.
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Transcript:
Have we considered upgrading the membership system?
Every two years we look at it. We get the demos. We do the shortlist.
Then someone asks what happens to Narelle’s workarounds in the new system.
An interview with Gary Ashworth-Phillips, CEO of the Federation of Australian Knowledge Enterprises (FAKE). The membership system handles most things. Narelle handles the edge cases. There are a lot of edge cases.
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Transcript:
Does the membership system do what we need it to do?
It does most things. There are a few edge cases.
Narelle handles the edge cases.
There are quite a few edge cases.
An interview with Gary Ashworth-Phillips, CEO of the Federation of Australian Knowledge Enterprises (FAKE). Gary lists everything that would have to change to not need a Narelle. Apparently, it’s possible.
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Transcript:
What would have to be true for us to not need a Narelle?
The system would have to actually do what it’s supposed to do.
The data would have to be clean without someone manually cleaning it.