Work with the team

KPI - Right first time

Description

When work is delivered, the team leader is responsible for a confirmed unit testing strategy to support the developer in assuring work is right first time. We have found the biggest challenge in working offshore is dealing with the "availability lag". When a local developer has reported work as being complete and we find an error or misunderstanding, it is easy to immediately refer the task back to them for resolution. With the offshore team, this can result in a wait of another 24 hours to communicate the issue back to the dev team and get a resolution.